Tipping and Traveling
Traveling helps us be better people…
Podcast Guest! OUTLIERS by Malcolm Gladwell
This book will help us change how we think about success.
“My Piano Hands – A Flash Memoir Collection”
In my book, My Piano Hands I share my journey to understand why I was born able to play piano by ear.
User Experience UX/Customer Experience CX
Some people argue that UX and CX are different. I don’t think so really. Whichever you call it, CX and UX may be the latest rage, but they are not new. It was called customer-centered business back in the 50s(!) as “invented” by Peter Drucker. They called it TQM (Total Quality Management) or Six Sigma […]
UX/CX Part 2
Your defenders ring the ramparts. You’re ready. Cannons are manned. Piles of extra arrows in the form of solid commitments to UX lay at the feet of your sales team. Customer service team leaders have plenty of ammunition. They are loaded down with careful, happy scripts and working headphones. Their computer monitors hold reactive inventory […]
Corporate Kindness
In today’s USA Today, we saw a renewed focus on corporate kindness. In the old days, they used to call it social responsibility. In business school, they used to tell us that social responsibility was not in the interest of the shareholders. The shareholders demand a profit, they said. That was then. This is now. […]
Victims of Our Own Unconscious Behaviors
I recently stumbled upon the Chris Jordan 2008 TED talk wherein Chris made artwork out of our collective unconscious behaviors. With a smoking skeleton and pills formed into a surprising circular array, he exposed the following and other punishing statistics…not to punish us, but to inform us. 400,000 people died from smoking in 2008. 65,000 […]
Artificial Body Parts: My RACE TO DIE
From the front page of the WSJ today, March 23, 2013, I was jolted into a sense of my own immortality. The title: “Science Fiction Comes Alive As Researchers Grow Organs in Lab.” While most people would think this an exciting advancement, it scares the holy crap out of me. It’s not because of the […]