CX – Business and Life: Trends

A Little Science to the Rescue

On November 15, 2016By ka

Below is my list of a few things for which I would just as soon have someone or something come to me in the middle of the night and handle, so I don’t have to make an appointment for it, panic myself with the anticipation of it, suffer the pain of it, or take the time […]

IKEA Virgin

On July 13, 2015By ka

Have you been to an IKEA store recently?

User Experience UX/Customer Experience CX

On March 27, 2013By Kathryn Atkins

Some people argue that UX and CX are different. I don’t think so really. Whichever you call it, CX and UX may be the latest rage, but they are not new. It was called customer-centered business back in the 50s(!) as “invented” by Peter Drucker. They called it TQM (Total Quality Management) or Six Sigma […]

Tag: CX