Have you been to an IKEA store recently?
Curated Brands Posted on June 7, 2013 by kathrynatkins When is a post not a post? Hah. This post popped up on Twitter, but has yet to drop here. It’s a mystery. Here it is today in my blog, and I hope it’s not a repeat for my followers. Until now, I did not tend to […]
Some people argue that UX and CX are different. I don’t think so really. Whichever you call it, CX and UX may be the latest rage, but they are not new. It was called customer-centered business back in the 50s(!) as “invented” by Peter Drucker. They called it TQM (Total Quality Management) or Six Sigma […]
Your defenders ring the ramparts. You’re ready. Cannons are manned. Piles of extra arrows in the form of solid commitments to UX lay at the feet of your sales team. Customer service team leaders have plenty of ammunition. They are loaded down with careful, happy scripts and working headphones. Their computer monitors hold reactive inventory […]